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PrimeMail® home delivery

What is PrimeMail?

With PrimeMail home delivery, you can have the same long-term medicines you get from your retail pharmacy delivered to your door.

"PrimeMail" - View Transcript

Save time and money

  • Get up to a 90-day supply of your medicine at one time 
  • Fewer trips to the pharmacy means less time waiting in line
  • Standard shipping is always free (rush service is available for an extra charge)

Convenient home delivery

  • Your medicines delivered to the address of your choice
  • Order your way - online, by phone or through the mail
  • Plain-label, tamper-evident packaging protects your medicine and your privacy

Your own personal pharmacy, 24 hours a day, 7 days a week

With PrimeMail, you get more than just your medicine. You get your own personal pharmacy, anytime you need it.

  • Get answers to your questions by calling Member Services
  • Talk to a licensed pharmacist
  • Track your shipment


See answers to common questions about PrimeMail

Prime pharmacists help people throughout the United States

We have pharmacists at our PrimeMail home delivery pharmacies in Irving, TX and Albuquerque, NM. Our pharmacists review, process and keep track of every order.

PrimeMail dispensing facilities:

Prescriptions are processed at our Texas facility Monday through Friday from 6:00 a.m. to 6:00 p.m. CST.

PrimeMail Pharmacy
P.O. Box 650041
Dallas, TX 75265-0041

Complaints about pharmacy practices at PrimeMail may be filed at the addresses below:

Prime Therapeutics

Attn: Legal Department
1305 Corporate Center Dr
Eagan, MN 55121


Texas Board of Pharmacy

William P. Hobby Building, Suite 3-600
Austin, TX 78701-3942
Phone: 512-305-8000


Proper Methods for Disposing of Unused Medicines