Contact Us
Need to get a hold of someone? We're here to help.
For the fastest service, please call the phone number listed on the back of your member ID card.
Call
Member Services & Pharmacy Benefits:
Call the phone number on the back of your member ID card
Website Support for MyPrime.com:
1.877.794.3574
TTY users call 711
24 hours a day, 7 days a week
Fraud tip hotline
If you suspect fraud, waste or abuse (FWA) by a covered person, prescribing provider, participating pharmacy or anyone, please notify Prime.
1.800.731.3269
For questions related to home delivery at Express Scripts Pharmacy, contact Express Scripts.
Home delivery
Call
877.357.7463
TTY users call 711
24 hours a day, 7 days a week
Express Scripts
P.O. Box 66577
St Louis, MO 63166-6577
For questions related to Accredo specialty medicines, contact Accredo.
Specialty
Call
877.357.7463
TTY users call 711
24 hours a day, 7 days a week
For questions related to home delivery at Amazon Pharmacy, contact Amazon Pharmacy.
Home delivery
Call
TTY users call 711
24 hours a day, 7 days a week
Amazon Pharmacy
4500 S Pleasant Valley Rd
Suite 201
Austin, TX 78744
For questions related to home delivery from Mark Cuban Cost Plus Drug Company, contact Mark Cuban Cost Plus Drugs.
Home Delivery
Contact
For questions related to home delivery from Mark Cuban Cost Plus Drug Company, contact Mark Cuban Cost Plus Drugs.
For questions related to home delivery or specialty medicines, contact Walgreens Mail Service.
For questions related to home delivery, contact Walgreens Mail Service.
For questions related to specialty medicines, contact Walgreens Specialty Pharmacy.
Home delivery
Call
877.357.7463
TTY users call 711
24 hours a day, 7 days a week
Walgreens Mail Service
P.O. Box 29061
Phoenix, AZ 85038-9061
Specialty medicines
Call
877.627.6337
TTY users call 711
24 Hours a day, 7 days a week
Walgreens Specialty Pharmacy
2354 Commerce Park Drive, #100
Orlando, FL 32819
For questions related to home delivery, contact Postal Prescription Services (PPSRX).
Home delivery
Call
800–552–6694
TTY users call 711
PPS - Postal Prescription Service
P.O. Box 2718
Portland, OR 97208-2718
For questions related to home delivery or specialty medicines, contact Prime Therapeutics.
For questions related to home delivery at Prime Therapeutics, contact Prime Therapeutics.
For questions related to specialty delivery at Prime Therapeutics, contact Prime Therapeutics.
Home delivery
For questions related to home delivery at Prime Therapeutics Home Delivery Pharmacy, contact Prime Therapeutics.
TFN 844-451-8288
Specialty medicines
For questions related to specialty Medicine delivery at Prime Therapeutics Specialty Pharmacy, contact Prime Therapeutics.
TFN 844-451-8288
To contact an in-network specialty pharmacy:
