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Contact Us

Need to get a hold of someone? We're here to help.

For MyPrime.com or your pharmacy benefits questions, contact Member Services. 
 

Prime Therapeutics logo

Call

1.877.794.3574

TTY users call 711
24 hours a day, 7 days a week

Email

Submit a question and we'll get back to you as soon as possible. 

Email us

Fraud tip hotline

If you suspect fraud, waste or abuse (FWA) by a covered person, prescribing provider, participating pharmacy or anyone, please notify Prime.

1.800.731.3269

fraudtiphotline@primetherapeutics.com
 

For questions related to home delivery at Express Scripts Pharmacy, contact Express Scripts.

Express Scripts

Home delivery

Call

877.357.7463

TTY users call 711
24 hours a day, 7 days a week

 

Mail

Express Scripts
P.O. Box 66577
St Louis, MO 63166-6577

For questions related to Accredo specialty medicines, contact Accredo.

Accredo

Specialty

Call

877.357.7463

TTY users call 711
24 hours a day, 7 days a week

 

For questions related to home delivery at Amazon Pharmacy, contact Amazon Pharmacy.

Amazon Pharmacy

Home delivery

Call

 

TTY users call 711
24 hours a day, 7 days a week

 

Mail

4500 S Pleasant Valley Rd
Suite 201
Austin, TX 78744

For questions related to home delivery or specialty medicines, contact AllianceRx Walgreens Pharmacy. 
 

AllianceRx Walgreens Pharmacy

For questions related to home delivery, contact AllianceRx Walgreens Pharmacy. 
 

AllianceRx Walgreens Pharmacy

For questions related to specialty medicines, contact AllianceRx Walgreens Pharmacy. 
 

AllianceRx Walgreens Pharmacy

Home delivery

Call

877.357.7463

TTY users call 711
24 hours a day, 7 days a week

 

Mail

AllianceRx Walgreens Pharmacy
P.O. Box 29061
Phoenix, AZ 85038-9061

Specialty medicines

Call

877.627.6337

TTY users call 711
24 Hours a day, 7 days a week

 

Mail

AllianceRx Walgreens Pharmacy
2354 Commerce Park Drive, #100
Orlando, FL 32819