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Contact Us

Need to get a hold of someone? We're here to help.

For MyPrime.com or your pharmacy benefits questions, contact Member Services. 
 

Call

1.877.794.3574

TTY users call 711
24 hours a day, 7 days a week

Email

Submit a question and we'll get back to you as soon as possible. 

Email us

Fraud tip hotline

If you suspect fraud, waste or abuse (FWA) by a covered person, prescribing provider, participating pharmacy or anyone, please notify Prime.

1.800.731.3269

fraudtiphotline@primetherapeutics.com
 

For questions related to home delivery or specialty medicines, contact AllianceRx Walgreens Prime. 
 

AllianceRx Walgreens Prime

Home delivery

Call

877.357.7463

TTY users call 711
24 hours a day, 7 days a week

 

Mail

AllianceRx Walgreens Prime
P.O. Box 29061
Phoenix, AZ 85038-9061

Specialty medicines

Call

877.627.6337

TTY users call 711
24 Hours a day, 7 days a week

 

Mail

AllianceRx Walgreens Prime
2354 Commerce Park Drive, #100
Orlando, FL 32819